Troubleshooting

Error Message Received

• Request Failed with Error 5962 or 5963
• "Request failed with error 5994 or 5995" Error Messages
• "Sip not set" Error Message

Sign Up Issues & Errors

• Registration Error 6141
• Registration Failed with Error 6135
• Registration Failed with Error 6125
• Error 9414 Registration failed
• Error 1062 Registration Failed
• (Android) Error 9029 Registration Failed

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Login Issues & Errors

• What can I do if I forgot my login credentials?
• Login Failed with Error 6124
• (Error 403) We could not authenticate with our servers. Please try again.
• Account Temporarily Suspended
• “Browser Issue Detected” Error Message
• Troubleshooting log in issues with Google and Apple

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General Troubleshooting

• Notification troubleshooting
• Receiving a network error message?
• How to clear the notification badge number
• How to clear cache and cookies
• Reinstalling TextFree
• Service Status Page

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Calling Issues

• Not receiving calls
• Where did my minutes go?
• Troubleshooting Calling Issues
• Dropped Calls
• Experiencing "one-way audio" issues
• "Call couldn't connect" error message

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Messaging Issues

• Not receiving Telegram text or call
• Character Limit Reached Error Message
• Why am I receiving "Sorry, your message cannot be delivered to this number?"
• (Android) Why am I unable to attach videos when sending a message?
• What does the "Approaching Carrier Limit" warning message mean?

Account Issues

• Violation of Terms of Service
• International Usage
• Exceeding messaging thresholds
• Abusive Messaging
• Verify your account via verification code
• Did your number expire?

Subscription Issues

• (Android) "Could not retrieve price" error message