Troubleshooting

Subscription Issues

• (Android) "Could not retrieve price" error message

Error Message Received

• "Request failed with error 5994 or 5995" Error Messages
• "Sip not set" Error Message

Sign Up Issues & Errors

• Registration Failed with Error 6125
• Error 9414 Registration failed
• Error 1062 Registration Failed
• (Android) Error 9029 Registration Failed
• Error A101 Registration failed
• Error 9080 Registration Failed

Login Issues

• What can I do if I forgot my login credentials?
• Account Temporarily Suspended
• “Browser Issue Detected” Error Message
• Login Failed with Error 6124
• Troubleshooting log in issues with Google and Apple
• (Error 403) We could not authenticate with our servers. Please try again.

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Account Issues

• Violation of Terms of Service
• International Usage
• Exceeding messaging thresholds
• Abusive Messaging
• Verify your account via verification code
• Did your number expire?

General Troubleshooting

• Notification troubleshooting
• Receiving a network error message?
• How to clear cache and cookies
• Reinstalling TextFree
• Service Status Page
• Can I reopen my TextFree account?

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Calling Issues

• Where did my minutes go?
• Not receiving calls
• Troubleshooting Calling Issues
• Dropped Calls
• Experiencing "one-way audio" issues
• "Call couldn't connect" error message

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Messaging Issues

• Not receiving Telegram text or call
• Character Limit Reached Error Message
• Why am I receiving "Sorry, your message cannot be delivered to this number?"
• (Android) Why am I unable to attach videos when sending a message?
• What does the "Approaching Carrier Limit" warning message mean?