Troubleshooting

Login Issues

• "Something Went Wrong" Error Message

Account Issues

• What can I do if I forgot my login credentials?
• Did your number expire?
• (iOS) What can I do if I forgot my login credentials?

General Troubleshooting

• Notification troubleshooting
• Receiving a network error message?
• Service Status Page
• Can I reopen my TextFree account?
• (iPhone) How to "mark all messages as read" in TextFree
• Experiencing performance issues after updating TextFree?

See all 9 articles

Messaging Issues

• Why am I receiving "Sorry, your message cannot be delivered to this number?"
• (Android) Why am I unable to attach videos when sending a message?
• What does the "Approaching Carrier Limit" warning message mean?

Calling Issues

• Experiencing "one-way audio" issues while using VoIP calling
• "Call couldn't connect" error message
• Missing earned or purchased minutes?
• Why is my cell number showing when I make a call in TextFree?
• "Double Check that Number" Error Message
• Trouble with the dial pad?