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  1. TextFree Support
  2. Troubleshooting

Troubleshooting

Login Issues

  • "Something Went Wrong" Error Message

General Troubleshooting

  • Notification troubleshooting
  • Receiving a network error message?
  • Can I reopen my TextFree account?
  • (iPhone) How to "mark all messages as read" in TextFree
  • Experiencing performance issues after updating TextFree?
  • (Android) "Please set your device to correct date" error message
See all 8 articles

Messaging Issues

  • Why am I receiving "Sorry, your message cannot be delivered to this number?"
  • (Android) Why am I unable to attach videos when sending a message?
  • What does the "Approaching Carrier Limit" warning message mean?

Calling Issues

  • Experiencing "one-way audio" issues while using VoIP calling
  • "Call couldn't connect" error message
  • Missing earned or purchased minutes?
  • Why is my cell number showing when I make a call in TextFree?
  • "Double Check that Number" Error Message
  • Trouble with the dial pad?

Account Issues

  • What can I do if I forgot my login credentials?
  • Did your number expire?
  • (iOS) What can I do if I forgot my login credentials?
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