Did your number expire?

As per our policy, your number will expire (meaning you'll lose your TextFree number) after 30 days of inactivity. "Inactivity" in this sense means that you have not sent a message nor made an outgoing phone call in TextFree within a 30-day period. 

However, we do send a warning to your verified email address letting you know that your number is nearing expiration and that is why it is so important to provide a valid email address when you register for a TextFree account. 

To keep your TextFree number active: Send a text or place an outgoing phone call to a Non-TextFree contact within a 30-day period.

FYI: You can subscribe to TextFree Plus which allows you to keep your TextFree number, so you no longer have to worry about losing it. 

Actions that won't keep your number active:

• Receiving a phone call
• Receiving a message
• Sending a message from your email address 

Please Note: If you do not see your expired number in the app (when it prompts you to choose a new one), this most likely means that that number is not available to use at this time.

To choose a new number:

1. Open up the TextFree app.
2. Choose a new number from a list. (search for the area code first)

Questions? Submit a request.