"Call couldn't connect" error message

Are you having trouble calling out of TextFree? If so, please see below for more information on how to troubleshoot these issues. 

Issue Symptoms

Receiving one (or more) of the following error messages below when attempting to place a call: 

• "call couldn't connect"
• "call failed" 
• "poor network connection" 
• "try again later"

Conditions

• You are connected to WiFI 
• You are placing an outgoing call 

Cause & Resolution 

The issues stated above may be occurring for a few reasons:

• You have a weak and/or poor WiFi connection 
• You have no signal currently (as indicated on the top-right of the dial pad screen) 
• Your IP address is being blocked 
• You are connected to a VPN

Please verify the following information below in an effort to resolve your calling issue prior to contacting support: 

• WiFi Connection: Turn WiFi off, then back on
• Network: Try connecting to a different WiFi Network (could be an issue with your current WiFi connection)
• Private Network (if applicable): If you are connected to a VPN (Virtual Private Network) please disconnect and try your call again. More information can be found here.
• Airplane Mode: Ensure it's disabled

After you have verified the above information:

Tip: Try toggling your device's  'Airplane mode' on/off. We've found that this sometimes fixes calling issues and restores signal to TextFree.

1. "Force Quit" or "Force Stop" the app
2. Re-open the app

Questions? Submit a request.