Dropped Calls

If you are experiencing dropped calls while using TextFree, please view the steps below in order to troubleshoot your issue. 

Issue Symptom

• Your call(s) are dropping while using the app. 

Condition

• You're connected to Wi-Fi and/or using your carrier data when the TextFree calls are dropping.

Cause and Resolution

You may experience dropped calls due to any of the following reasons:

• Our app is currently experiencing a calling outage. (Check Service Status Page).
• You have a weak and/or poor WiFi connection.
• You have no signal currently (as indicated on the top-right of the dial pad screen).
• Your IP address is being blocked. 
• You are connected to a Virtual Private Network (VPN).

Please verify the following information below in an effort to resolve your calling issue prior to contacting support: 

• WiFi Connection: Turn WiFi off, then back on to try and establish a connection.
• Network: Try connecting to a different WiFi Network.
  • Could be an issue with your current WiFi connection.
• Private Network (if applicable): If you are connected to a VPN (Virtual Private Network) please disconnect and try your call again.
• Airplane Mode: Ensure it's currently disabled in your device's settings.
  • If enabled, you cannot place calls.

After you have verified the above information:

Tip: Try toggling your device's Airplane mode on (for roughly 2 minutes) and then off. We've found that this sometimes fixes calling issues and restores signal to the app.

After that, please reinstall the application. 

1. Delete the TextFree app.
2. Restart your phone.
3. Reinstall the TextFree app.

If you have further issues after completing the steps above, please submit a request.