Not receiving calls

This article is for help with troubleshooting calling issues for Android or iOS users within the TextFree app.  If you need further assistance on troubleshooting calling issues for your device (not related to TextFree), please visit Android Support or Apple Support.

Issue Symptoms

Inbound or outbound calls with the TextFree app are not going through, or are disconnecting after a few seconds.

Conditions

Your application is up to date (currently using the newest app store version) and your account is active.

Cause & Resolution 

We have a few troubleshooting steps that may help to resolve your calling issue.

Log Out and back in to your Account

1. TextFree Settings (tap the gear icon in the top right).
2. Tap Account Settings.
3. Tap Log out.
4. Close the App.
5. Re-open the app and Log In.

Reinstall the Application

1. Delete the application.
2. Restart your device (Most important step).
3. Reinstall from your app store.

Enable Contact Permissions

1. Go to your app Settings.
2. Under General choose Support (iOS) or Get Help (Android).
3. Tap Manage Permissions.
4. Tap the slide to enable permission.

Clear Cache (Android Only)

1. Open your General device Settings.
2. Navigate down to Apps (it may be renamed 'Applications or 'Application Manager' or Apps & Notifications).
3. Locate the TextFree app > click to open.
4. Tap Storage.
5. Tap Clear Cache.

If the issue persists after following the troubleshooting steps above, please submit a request.