How to clear cache and cookies

Clearing cache, whether it be on your phone or browser is an important step in improving the functionality of the TextFree app & is often an effective troubleshooting step when you are experiencing performance issues on Web or mobile (Android or iPhone steps seen below)  

If you are experiencing any of the following issues while using TextFree on:

TextFree Web:

• Unable to log into TextFree Web via the Web browser.
• A blank screen or TextFree Web not loading.
• Performance issues - Crashing, freezing, slowness/delay, and/or spinning wheel (usually seen when attempting to login).

Troubleshooting step: Clearing cache, cookies, and data should help to resolve one or more of the issues stated above and is a good step to take for routine maintenance when using TextFree on mobile or Web.

Mobile:

• Missed calls/phone not ringing with incoming calls.
• Calls going straight to voicemail.
• Performance issues - Crashing, freezing, slowness/delay, and/or spinning wheel (usually seen when attempting to login).

Desktop Browser:

Tip: To minimize disruptions to your workflow & browser setup, you can clear cookies just for TextFree Web (and not all cache and cookies that would log you out of other sites and clear data).

Here's how: 

1. Visit TextFree Web.
2. In the browser bar, click the icon to the left of the URL to open the menu.
3. From the list, select cookies and site data.
4. Select Manage on-site device data.
5. From the list, click the trash can icon next to messages.textfree.us and textfree.us.
6. Click Done. 
7. Click to refresh the web browser & try logging into/using TextFree Web again. 

On the contrary, if you want to clear all browser cache and cookies, please choose your Browser below for instructions:

• Chrome
• Safari
• Firefox
• Microsoft Edge
• Opera

Once you clear your browser's cache and cookies, reload your browser by completely shutting it down & reopening it. Then try logging into/using TextFree Web to see if the issue is resolved.

Need more help? Check out Troubleshooting TextFree Web issues for more info. 

Mobile Browser (Android)

Clearing TextFree app cache & data:

1. Open your General device Settings.
2. Navigate down to Apps (it may be renamed 'Applications or 'Application Manager' or Apps & Notifications)
3. Locate the TextFree app > click to open.
4. Tap Storage.
5. Tap Clear Cache.

Instructions on how to clear cache & cookies for Android:

• Android
• Chrome for Android

Note: Steps seen above may vary per Android device and your preferred browser. Please contact your phone's manufacturer for instructions if you need specific instructions on clearing cache. 

Mobile Browser (iPhone)

Instructions on how to clear cache & cookies on your iPhone for your preferred mobile Browser:

• Safari
• Chrome

Need help? Submit a request.