Can I reopen my TextFree account?

Yes, it is possible to reopen a closed TextFree account under certain circumstances. Please refer to the information below to understand if your account can be re-opened.

If your account was DEACTIVATED

Yes, deactivating an account is temporary, so the good news is, you can have it reopened at any time. You will not lose your call and messaging history (it will be available upon reopening the account).

If you wish to reopen your previously closed account, please reach out to our support team for further assistance as this cannot be done via the app.

Please provide the information below, and we'll assist you with account activation:

• Your TextFree number.
• The email address you used when registering for a TextFree account.

If your account was DELETED

No, TextFree users who deleted their account will be unable to reopen their previous account.

When you closed or deleted your account, you were notified that closing your TextFree account is a permanent action that would cause you to lose your TextFree number and all TextFree data such as messages, voicemail, and media will be deleted without the ability to recover them.

If you would like to use TextFree moving forward, you will need to create a new account. This account will not include any call and messaging data you may have had previously.

Note: TextFree Support will not be able to reopen the account as this action was permanent when you went through the close account process. 

Questions? Submit a request.