There are two important reasons to make sure your date and time are correctly set on your Android device:
If you're finding that you aren't receiving notifications for calls or messages, it could be because your date and time are inconsistent with what we're capturing.
A less serious, but still inconvenient outcome of an incorrect date and time is the inconsistency between the date and time within TextFree, and on your device.
To reset your date/time:
- Go to your 'Device Settings'
- Tap 'Date and Time Settings'
- Tap on 'Automatic' to deactivate the automatic date and time updates
- Choose 'Set a New Date'
- Select the Day/Month/Year to reset
If the changes don't reflect right away, try completing a clean reinstall of your app.
Important: We no longer support or offer Sideline on Android OS version 4.1 or below, therefore, you should not delete or reinstall the app. Sideline will no longer be available in the app store for OS versions 4.1 or below.
To perform a clean reinstall:
- Delete TextFree
- Restart your device
- Reinstall TextFree from the Google Play Store
Questions? Submit a request.