Contact TextFree Support

We're here to help make your experience easy and enjoyable. That's why we provide several ways for you to contact TextFree customer service if you have any questions or concerns.

Note: We do not offer phone support or live agent chat, but we are more than happy to assist you via the communication channels listed below. TextFree Support hours are 6am-6pm PST Monday-Saturday. Our response time is typically 1-2 business hours. 

Mobile Chat 

While logged into your TextFree mobile account, fill out a few details (name, email, and phone number on the account), and we will get back to you as soon as possible.

iOS:

1. TextFree Settings.
2. Under General, select Support.
3. Select Chat.

Android: 

1. TextFree Settings.
2. Under General, select Get Help (Android).
3. Select Contact Us.
4. Select Chat.

Email

You can email us directly from within the TextFree app: 

1. TextFree Settings.
2. Under General, select Support (iOS) or Get Help (Android).

3. Select Email Support (iOS) or Contact Us > Email Support (Android).

4. Enter a brief description of your issue and attach any relevant screenshots if available.

If you aren't logged in or don't have the TextFree app, you can email us at [e-mail] (please include a subject line and a description of your request with any relevant account details in the body of the email). 

Web Browser 

Locate the  bubble at the bottom right of the Help Center to search for relevant Help Center articles to find answers to your questions.

If you still need help, you can select "Leave a message" to submit an email ticket to TextFree Support. 

Submit a request

Use the Submit a request form to send your request to the TextFree Support Team. The form can be found at the top of the Help Center and at the bottom of each article.