Contact TextFree Support

We want to make your TextFree experience as smooth as possible, so we offer a variety of contact options for you to contact TextFree customer service for any questions or concerns.

Note: We do not offer phone or live agent chat support at this time, but we are more than happy to assist you via the communication channels listed below. TextFree Support hours are 6am-6pm PST Monday-Saturday. Our response time is typically 1-2 business hours. 

In-app Chatbot

Chat with the TextFree bot to find answers or submit an email request quickly. 

iOS:

1. TextFree Settings.
2. Under General, select Support.
3. Select Chat.

Android: 

1. TextFree Settings.
2. Under General, select Get Help (Android).
3. Select Contact Us.
4. Select Chat.

Email us directly from the app

Within the TextFree app:

1. TextFree Settings.
2. Under General, select Support (iOS) or Get Help (Android).
3. Select Email Support.
4. Enter a brief description of your issue (or question) and attach any relevant screenshots if available)

Browser 

Locate the  bubble at the bottom-right of the Help Center to interact with our chatbot to find answers to your questions.

If you still need help, you can select "Get in touch" which will allow you to "Leave a message" to submit a ticket to TextFree Support. 

One of our agents will respond to you during normal business hours. TextFree Support hours are 6am-6pm PST Monday-Saturday. Our response time is typically 1-2 business hours. 

Submit a request

Use the Submit a request form to send your request to the TextFree Support Team. The form can be found at the top of the Help Center and at the bottom of each article.

Email

[e-mail]

(please include a subject line and a description of your request in the body of the email)