Spam Management Features

TextFree's Spam Management feature helps you identify what incoming phone calls could be spam. You will be notified of potential spam on the incoming caller ID screen, as well as in your inbox after a missed call or voicemail from an unknown number.

With Spam Filtering, you can automatically send those unwanted spam calls straight to voicemail.

Please note: While Spam Recognition is available to all TextFree users, the Spam Filtering feature requires a TextFree Plus subscription.

1. How to recognize a Spam call
2. What is Spam Filtering?
3. Can I remove a call marked as "spam?

How to recognize a Spam call

1. Incoming call Screen

An incoming call that TextFree has identified as spam will display with "Spam" then the number that is calling you.

2. Inbox

"Spam" will be below the number in your TextFree inbox.

3. Conversation 

If you're in an individual conversation, "Spam" will be displayed underneath the incoming phone number.

What is Spam Filtering?

Spam Filtering automatically silences unwanted calls, and sends them straight to voicemail without ringing. This works to silence calls from unknown numbers as well as calls that have been detected and marked as spam. The calls are displayed in your inbox for review, so you exactly what calls were filtered and when.

Please note: If a call from a known number does not have "Spam" attached to the caller ID, the call will ring through as normal.

This feature is automatically enabled for TextFree Plus users. If you are not yet subscribed to TextFree Plus, click here for more information on how to subscribe.

If you'd prefer to disable Spam Filtering, here are the steps to follow:

1. Open the TextFree app Settings
2. Scroll down and tap on Spam Filtering
3. Tap to toggle Spam Filtering off

Can I remove a call marked as "spam?"

If you have a call that was marked as spam, but it is a legitimate number, you can remove the "spam" label on the number. 

To do so: 

1. Enter the conversation with the number that is marked "spam" 
2. Send a message or call the user 
3. The spam label will be removed once step #2 is completed

Questions? Submit a request.