How do I set up a custom voicemail?

If you wish to customize your voicemail greeting, you may do so easily from within the app. Follow the steps below to set up your greeting.

Fyi: You can record up to three custom voicemail greetings (in addition to the default greeting). Each greeting can be up to 30 seconds long.

Steps for iOS

1. App Settings.
2. Scroll to Voicemail Greeting under the Calling Section.
3. Tap Create Custom Greeting.
4. Tap the Red Record button.
   • If you have not enabled microphone access, you will need to do so at this time (a pop-up will display > tap OK to allow access). 
5. Tap the red stop button when you've recorded your message. 
   • You can playback your recording by tapping "play" 
   • If you are unsatisfied, tap the red record button again (a pop-up will display, then select "Overwrite") to re-record a new greeting. 
6. When you are satisfied with your recording, name the Greeting by tapping the Title to customize.
7. Tap Save.

Steps for Android

1. App Settings.
2. Scroll to Manage Greetings under the Calling Section.
3. Tap Add a Custom Greeting.
4. Tap Record.
   • If you have not enabled microphone access, you will need to do so at this time (a pop-up will display > tap OK to allow access). 
5. Tap Stop when you've recorded your message. 
   • You can playback your recording by tapping "play" 
   • If you are unsatisfied, tap Re-Record. 
6. When you are satisfied with your recording, name the Greeting by tapping the Title to customize.
7. Tap Save.

Please note: 

• You can add up to three custom greetings (which you can use at any time). 
  • If you need to record a new greeting, you will need to delete an older one first. 
• The custom greeting can be a maximum of 30 seconds long
• You can edit the greeting name or delete it easily from the 'Manage Greetings' section
• You cannot have multiple greetings with the same name, each will need to be unique
• If you try to exit the recording without saving, you will get a popup asking if you want to "Discard Changes." Pressing this will delete the recording.

Deleting a Voicemail Greeting

Swipe left on the voicemail to delete, or you can tap into the voicemail, and then select the red "delete" button to remove. 

Questions? Submit a request.