Experiencing "one-way audio" issues

Are you having trouble hearing the person's voice on the other end of the call or vice versa? If you are experiencing "one-way audio" call quality issues in TextFree please view the steps below in order to troubleshoot your issue. 

Issue Symptoms

• You are unable to hear the person you called but they can hear you or
• The person you called is unable to hear you but you can hear them

The above symptoms are what we call "one-way audio."

Condition

• VoIP Calling (WiFi)

Cause and Resolution

Below are some reasons why there may be one-way audio issues for calls while using VoIP calling. Please determine which person is experiencing the audio issue and follow the appropriate troubleshooting steps.

If you are unable to hear the person on the other line: 

1. Check the network you're connected to: sometimes there are firewalls in place preventing voice traffic
2. Check the volume on your phone: might be too low/muted
3. Check what’s “plugged in”:
   • Incompatible Bluetooth
   • The device requires earbuds (older iPods for iPhones) 
     • Try plugging in earbuds (if you aren't currently using) to see if voice flows correctly
     • Note: If another open app is playing a sound (notifications, music streaming service, etc.), those apps could pause our voice traffic which will disrupt audio 

If the person you are speaking to on the other line is unable to hear you:

1. Check microphone permissions: Enable microphone permission (if disabled) for TextFree
   1. Article for more information: Why do we need access to your microphone?
2. Check what’s “plugged in”:
   
   • If switching to Bluetooth when in a call: the audio may not work
   • The device may only allow one person to use the microphone at once

If you have further audio issues after completing the steps above, please submit a request.