Retrieving conversation or message history

If you need a copy of your TextFree text messages, conversations, or calls, we have a couple of options for you. 

Note: TextFree does not have an option to download and/or export your text messages, call history, or voicemails. You'll need to use the options below to save your data. We apologize for any inconvenience. 

Option 1 - saving message content

If you need specific details from text message conversations, use TextFree Web (easier than using the app to take screenshots) to copy and paste the messages or conversations into a word-processing document such as Notepad or Microsoft Word.

Option 2 - requesting info about your account

If you need information on your account details, you can make a Personal Information Request. To request a copy of your personal information:

1. Log into your TextFree account using this link: Access My Personal Information.
   • You must be able to log into your account using the special link above to complete the information request. If you forgot your password, click here. 
2. Once logged in, select "Access My Information" and follow the prompts.

Important information regarding personal information requests (option 2):

• The results are typically returned via email within 72 hours or less, however, for long-time users or high-use accounts with a high level of communication history, the results may take up to 1 week to deliver. 
• You can only make this request 2 times per 12-month period.
• The results may include deleted messages, if they are still available. However, it's essential to be aware that this process won't provide details such as the date, time or recipient's phone number.

Additional Resources regarding personal data and privacy: 

• Data Privacy
• How can I manage my Personal Information?

Questions? Submit a request.