Troubleshooting TextFree Web issues

Important: TextFree Web is unavailable for new  customers (any accounts that were created from November 2024 - present). If you see a suspension on your account after attempting to log into Web, please contact Support for assistance. Note that if you attempt to log into Web again, you will encounter the same issue. 

Issue Symptoms

Are you experiencing one or more of the following performance and/or messaging issues when using TextFree Web?

• Server error
• A blank screen
• Ads blocking the texting box
• Messaging - trouble sending text messages
• Login - inability to log in or getting "stuck" on the login screen after entering login info

Conditions

• Using TextFree Web

Cause & Resolution

If so, we recommend the following troubleshooting methods to help resolve the issue you are experiencing:

1. Clear your browser's cache & cookies (most effective in resolving the majority of Web performance & messaging issues - instructions can be found here)
2. Update your browser
3. Turn off any ad-blockers you have installed on your browser
4. Upgrade to Google Chrome
5. Adjust the browser's zoom in or out by using the "Control" or "Command" key simultaneously with the "+" or "-" key.  
6. Try following the steps to send a message, provided here.

Questions? Submit a request.