How do I request a refund?

If you feel like you were wrongfully charged for a TextFree subscription or need to request a refund, please review the device-specific information below. 

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• iOS
• Android

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At TextFree Support, we want to ensure your satisfaction. However, please note that we are unable to process refunds for iOS customers as all transactions are handled exclusively by the Apple/iTunes store. Therefore, if you need a refund for a TextFree subscription, we kindly ask you to reach out to Apple for assistance.

Refund process: To request a refund through Apple, follow the simple process outlined in Apple's support article. Thank you for your understanding and cooperation.

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To request a refund for Android:

Visit Google's website and follow the instructions on how to request a refund.

OR

You can also request a refund by reaching out to our support department and providing the following information:

• Copy of your Google Play receipt that shows your subscription purchase.
• Order Number for the purchase. 
  • Order Numbers should be in the format: GPA.1234-5678-9123-45678

Tip: You can usually find your receipt and order number in the email that is linked to your Google Play account. (Click here for Google steps.)

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Questions? Submit a request.