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Can I close my account via TextFree Web?

Allison
  • Updated

Unfortunately, there is not a "close account" option in TextFree Web at this time. However, you currently have two options for closing your account if you primarily use the Web for your TextFree communications:

  1.  Mobile: If you have the app downloaded on a mobile device, you can alter your account status via Settings. You can either temporarily close/deactivate it, or permanently delete it. 
  2. Via TextFree Support: Contact our support team from your verified email and we can close the account for you. 

Be sure to cancel your subscription (if you have one) as closing your account does not automatically cancel your subscription and prevent recurring payments. 

If you have further questions, please submit a request. 

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2 comments

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  • Rachel Huntley

    How do i attach a pic from my phones gallery to forward in a txt?

    0
  • Allison
    • Edited

    Hi Rachel, 

    to send a picture message within the app:

    1. Tap into the conversation
    2. Tap the camera icon to the left of the text box
    3. Tap 'Photos' to select a photo from your gallery and select your photo
    4. The photo will be displayed in the text box > tap send

    More info can be found in this article: https://textfree.zendesk.com/hc/en-us/articles/360037918451-How-to-send-picture-messages 

    FYI: If you are using TextFree Web and want to send a picture via web, you will have to: 

    1. Save the photo from your phone to your computer (ie: email it to yourself)
    2. Tap into the convo on TextFree Web and tap the picture icon (to upload an image)
    3. Select the image > tap open
    4. Click send

    I hope this answers your question! If it does not, please click this link to be taken to the web form where you can submit a ticket https://textfree.zendesk.com/hc/en-us/requests/new 

    Thanks!

     

     

     

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