How do I deactivate/close my account?

Note: Deactivating/closing your account does NOT delete your account. These are two separate processes. If you'd like to delete your account permanently, click here for more information. 

Deactivating or closing your TextFree account is different from deleting your account in that this action is temporary. Think of this process as temporarily suspending your account, rather than a permanent deletion. 

For example, you may want to disable your account temporarily if you're going on a trip and won't be using TextFree for a period of time, but want to re-activate it once you're back. 

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• iOS
• Android

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What will happen when I deactivate my account? 

You will not receive calls or texts to your TextFree number.

In addition, you may encounter the following issues if your account is disabled for an extended period of time:

• You may lose some of your call & message history if you reopen your account. 
• You may lose your TextFree number.

If you'd like to proceed with disabling your account at this time, follow the steps below.

Single Sign-On Accounts: If you use Apple or Google to sign into TextFree, you do not have the option to deactivate your account at this time. You can keep it as-is, or delete it permanently. 

To Deactivate your account on iOS:

1. TextFree Settings. 
2. Under Account, tap Account Info. 
3. Select Deactivate or Delete Account. 
4. Select Deactivate Account. 
5. Tap Continue.
6. Confirm your selection by tapping Deactivate on the popup window (or cancel if you've changed your mind).
7. You'll receive a confirmation that your account has been deactivated. 
8. On this screen, you will be presented with two options:
   1. Go to Subscription = select this button if you'd like to view or cancel your subscription at this time to avoid future charges.
   2. Keep My Subscription = select this button if you intend to keep your subscription at this time and understand that you'll continue to be charged for your subscription until you manually cancel it. 

Items to note:

• To reactivate your account, please contact support. You cannot reopen your account via the app. 
• If you have special subscription pricing and you cancel your subscription, we will be unable to honor it or get it back should you request to re-activate your account in the future. 
• If you deactivate your account but keep your subscription active, you won't lose your pricing (unless you have a lapse in payment when your subscription is set to auto-renew)

If you have further questions about how to proceed with deactivating your account, please contact TextFree Support. 

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Important:You must cancel any active subscriptions for TextFree prior to closing your account. Closing your account will NOT automatically cancel your subscription.

You may close your TextFree account, but it is not a requirement if you wish to cancel your subscription. Closing your account will prevent access to your account, and you may lose your TextFree number, messages, voicemails, and media with the inability to recover them in the future. 

What will happen when I close my account? 

You will not receive calls or texts to your TextFree number.

In addition, you may encounter the following issues if your account is disabled for an extended period of time:

• You may lose some of your call & message history if you reopen your account. 
• You may lose your TextFree number.

If you'd like to proceed with closing your account at this time, follow the steps below.

To close your account on Android:

1. Visit TextFree Settings.
2. Scroll & tap Support.
3. Tap Close account.
   • Important: If you are having trouble with TextFree, contact our support team for assistance. If you are sure you want to permanently close your TextFree account, please continue.
4. Tap Continue to Close Account.
5. Choose a reason for wanting to deactivate your account, then tap the red 'Close Account' button. 
6. Confirm the close by tapping Close Account one more time (or cancel if you wish to keep your TextFree account and its data).
7. You will receive a pop-up confirming your account has been closed and the option to redirect to the subscription page to cancel your TextFree subscription. 

Please note:

• To reactivate your account, please contact support. You cannot reopen your account via the app. 
• Uninstalling the app will not close your account, delete your TextFree data, or cancel your TextFree subscription.

If you have further questions about how to proceed with closing your account, please contact TextFree Support. 

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